If you want to add an email account to your Google Workspace, there are a few steps you need to take to ensure that everything works smoothly. In particular, it is important that you make the appropriate settings in the Google Admin Console before users can connect their email account.
Step 1
Before users in your organization can enable 2nd factor (2FA), you need to make sure that this is allowed in the Google Admin console for the relevant organizational units. To allow organizations to enable 2FA, please follow the instructions in this official guide from Google .
Step 2
Once the 2FA activation option has been set up, the respective user can add the Gmail account. To do this, it is necessary to create an app-specific password that will be used to connect the Gmail account. You can find out how to create an app-specific password in this step-by-step guide .
This will ensure that your users can integrate their email accounts securely and correctly into Google Workspace.