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Help with Connection Problems

Portal Status Messages - Meaning and Solutions

What each portal status message means - from Connected to Action required to Account not ready - and what to do in each case.
Can I suggest other online portals that are not on the list yet?

If you don’t see your online account or portal on the list yet, let us know right away by suggesting it! Here’s how.
Portal Download: Login Failed

When connecting to an online portal, you may see a message stating that the data required to retrieve receipts or documents is incorrect. In such cases, you can quickly and easily verify whether the stored login credentials are correct. Since many service providers offer different portals where invoices are made available, […]
Automatic 2FA Retrieval Fails - What to Do?

Why automatic 2FA retrieval (Auto2FA) sometimes fails and what to do depending on the cause - SMS/email codes, no Auto2FA option, or an authenticator app already activated in the portal.

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