Connection to DATEV is inactive

If you are having trouble using the document image service with your SmartCard or Smartlogin, please check the following possible causes:

1. Access permissions for the selected client
   • Make sure your SmartCard or Smartlogin has access to the selected client. It’s possible that the access permissions are not set correctly.
2. Activation for the document image service
   • Check whether your SmartCard or Smartlogin has been activated for the document image service. You cannot use the service without this activation.
3. Client Activation for the Document Image Service
   • Make sure that the client you have selected is activated for the Document Image Service. This is a necessary prerequisite for using the service.

If all the information is correct and the problem persists, we recommend that you contact your tax advisor. Your tax advisor can verify the permissions and make any necessary adjustments.