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Here you'll find answers to the most frequently asked questions about the GetMyInvoices Light package with Lexware Office :
How do I get the GetMyInvoices Light plan?
GetMyInvoices Light is available exclusively to Lexware Office customers. For the registration link, please contact Lexware Office directly or reach out to our Support .
Can I try GetMyInvoices Light before I decide?
You can test GetMyInvoices completely risk-free for the first 14 days-at no cost and without any automatic subscription charges. During the trial period, you can set up and try out all features.
Can I connect my own email account (Outlook, Gmail)?
No, connecting an email account is not possible with the GetMyInvoices Light plan. However, you can use the personal, **central GetMyInvoices inbox **, which is permanently assigned to your account. Invoice emails sent or forwarded to this address are automatically imported.
The Lexware connection requires re-authentication-why?
For security reasons, Lexware Office may occasionally require you to log in again. In this case, go to “Synchronization” in your account, click on the affected account, and reconnect it using your Lexware login credentials. You can find step-by-step instructions here .
Can I set up multiple synchronization accounts?
No, only one export account can be set up in the GetMyInvoices Light package. However, you can upgrade to a higher package at any time. You can find our current packages here .
What happens to the documents after export (archiving)?
Exported documents are marked as “Exported” and appear in the Lexware Office document overview. If automatic archiving is enabled, they are archived in GetMyInvoices and remain searchable in the archive.
What happens when I’ve used up my document quota?
Once your quota is reached, no more documents will be exported to Lexware Office until the next billing period begins. Alternatively, you can upgrade to a higher plan at any time to unlock more documents. You can find our current packages here .
Why aren’t my documents being exported to Lexware?
Please check the following:
- Is the synchronization account active? Check the status under “Synchronization.”
- Has authentication expired? Reconnect to Lexware Office.
- Has the quota been exhausted? 10 documents are available per billing period.
- Is the start date correct? Documents prior to this date will not be exported.
- Advanced filters? Filter settings that are too restrictive may exclude documents.
Can I set up portals without the desktop app?
Yes, portals can also be set up directly in the web dashboard under “Companies & Portals.” However, the desktop app offers a faster and easier way to connect to portals, especially those with 2FA.